Shipping policy

Shipping Policy

At By Sage, I want your shopping experience to feel effortless from start to finish. Here’s everything you need to know about shipping your order.

Shipping Method

All orders are sent via Australia Post, using standard shipping for most items.

Processing Time

• Orders are typically processed and dispatched within 2–3 business days.
• You’ll receive a confirmation email with a tracking number once your order has been shipped.

Shipping Costs

• Shipping costs are calculated at checkout based on your order and location.
• You can also check for any Australia Post promotions or flat rates that may apply.

Delivery Timeframes (Australia)

• Standard shipping usually takes 3–7 business days, depending on your location.
• Please note that delivery times are estimates and may vary due to Australia Post delays, peak periods, or unforeseen circumstances.

International Shipping

• Currently, I only ship within Australia.
• If international shipping becomes available, I’ll update this policy.

Lost or Damaged Items

• I recommend using a trackable postage option to ensure your order reaches you safely.
• If your parcel is lost or arrives damaged, please contact me within 7 days of delivery so I can assist you.

Questions?

If you have any questions about shipping, tracking, or your order, feel free to email me at contact@bysage.com.au. I’m always happy to help! 🌿